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FAQ

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Frequently Asked Questions

Quick answers to common questions about Reps

Getting Started

How do I create an account?

Download Reps from the App Store, open the app, and tap "Sign Up." You can create an account using your email or Apple Sign-In. Follow the onboarding steps to set up your fitness profile.
Apple Health

How do I connect Apple Health?

Go to Settings in Reps and tap "Connect Apple Health." Select which health metrics you want to share. You can modify permissions anytime in your iPhone's Settings app under Health > Data Access & Devices > Reps.
Features

How does meal photo analysis work?

Tap the camera icon in the Nutrition tab, take a photo of your meal, and our AI will analyze it to estimate calories, macronutrients, and identify foods. Review and adjust the results before saving.
Workouts

How do I log a workout?

Tap the + button in the Workout tab, select your exercises, and log sets, reps, and weights. You can also use AI-generated workout plans or create custom routines. Workouts automatically sync with Apple Health.
Subscription

What's included in the free tier?

The free tier includes basic workout tracking, meal logging, Apple Health integration, and 5 AI photo analyses per month. Pro unlocks unlimited AI photo analysis, AI coach insights, advanced analytics, and more.
Subscription

How do I cancel my subscription?

Open iPhone Settings > [Your Name] > Subscriptions > Reps > Cancel Subscription. Your Pro features remain active until the end of your billing period. Monthly ($7.99) and Yearly ($59.99) can be cancelled. Lifetime ($99.99) is one-time.
Privacy

Is my health data secure?

Yes! Reps is fully HIPAA-compliant. All data is encrypted in transit and at rest. HealthKit data stays on your device by default. Only aggregated, processed data is sent to our secure servers. Read our Privacy Policy for details.
Privacy

Can I delete my data?

Yes. Go to Settings > Account > Delete Account. This permanently deletes all your data from our servers within 30 days. You can also export your data before deletion.
Troubleshooting

Why aren't my workouts syncing?

Check your internet connection and ensure Apple Health permissions are enabled. Try closing and reopening the app. If issues persist, email support with details about the problem.
Troubleshooting

The AI isn't responding. What should I do?

This may be due to server maintenance or high traffic. Try again in a few minutes. Free tier users get 5 AI photo analyses per month. Upgrade to Pro for unlimited AI features.
Account

I forgot my password. How do I reset it?

On the login screen, tap "Forgot Password" and enter your email. You'll receive a password reset link. If you signed up with Apple Sign-In, use that to log in instead.
Account

How do I export my data?

Go to Settings > Account > Export Data. Your workout history, nutrition logs, and health reports will be sent to your email in CSV and JSON formats within 24 hours.

Additional Resources

Privacy Policy

Learn how we protect your data and maintain HIPAA compliance

Terms of Service

Understand your rights and responsibilities when using Reps

Contact Us

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